FabFilter User Forum
upgrade license key
oki brought fab filter from sweetwater about a month ago and kept using the trial until it expired now im trying to enter my license key and its telling me and i quote "this is an upgrade license key which only works if you have a valid base product installed. if the key doesnt work log into your fab filter account and retrieve the full license key instead"
im confused and dont understand the problem. has anyone had this happen to them before and if so how do i fix it. thank you because this is uber frustrating
jibriel dubignon — Oct 1, 2024
I'm having same issue I'll let you know what sweet water does to help me out. If you've already found the solution let me know. Thanks,
Hi,
Both of you purchase an upgrade license for Pro-Q 2 to Pro-Q 3 instead of a full Pro-Q 3 license. For an upgrade license to work, you also need a valid license for its base product. So if you have an upgrade license for Pro-Q 3 you would need a license for Pro-Q 2 or Pro-Q 1. Without a license for its base products the upgrade license will not work.
Since you have purchased the license through a reseller, unfortunately I cannot help you with that. I suggest getting in touch with your reseller to see if they can swap out the upgrade license for a full license.