FabFilter

I think I found my problem I don't have an account. that may be why I can't get automated emails. I tried something else. I tried to fill out product information form. I tried to enter my information for product information it reads enter Activate code. My code is 3 lines long? where it says license it reads to copy and paste. I did that and the form says it's invalid. I also downloaded the programs from the download page. when I enter the code in the plugin it reads invalid as well. I never got anything, numbers or letters, to even be able to fill out the user form request. All I got was an invoice and a KBD pdf That is all. I think if you made a account for my email I could reset the password myself. I have exhausted all my options on my end, and now it's getting frustrating. i have gotten countless emails for here is the link to reset your password, but because I don't have a proper account i never get an automated email. If that would be possible to get a phone number and not the automated cleverbridge number. I would like to get this resolved as soon as possible.