FabFilter User Forum

Pro Q 2 GUI problem?

After upgrading OSX to 10.12.6 (with ProTools 2018.10), I get very unpleasant unexpected ProTools quits when manipulating in Pro Q 2 GUI with a mouse. Sometimes it happens twice a day, sometimes 3-4 times in a row (each time after restarting PT).
It usually happens during playback, PT in Preview mode and in a loop.
I NEVER had such issues with any of FF plugins, earlier on El Captain and 2018.10 and even 2018.1.
This is not easily replicable, yet very stressful.
Have any of you had similar problems?

Plugin version is of course 2.12.

Thanks,
Filip

Filip — Dec 5, 2018

Hi Filip,

I can definitely understand that this is stressful. Do you get a crash report (the "Program quit unexpectedly" dialog) when this happens?

If not, there might be a crash log on your system in the /Users/<your user name>/Library/Logs/Avid/Crashlog folder. Can you email it to us?

Thanks,

Frederik (FabFilter) — Dec 6, 2018

Hi Frederik,

Last week I sent you the crash log from Pro Tools and the line from system’s Console that appeared in the log every time the crash occured.
I hope they contain useful information.
The case number is 95480.

Thanks,
Filip

Filip — Dec 6, 2018

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