FabFilter User Forum
Can't sign in
Going through the same thing right now, emailed their support team
Send us an email at info@fabfilter.com if you need help getting into your account.
Cheers,
Same here, I reset the password and it still has me logged out which is annoying, But even more so for the fact that when I try to log in with the updated passwords I get the Too many log in attempts error.
I love the plugins, but this is very a poor standard of basic e-commerce.
Hi, I am having the same issue. It won’t let me sign in and it keeps saying to many attempts can youse please help? Thank you.
Same problem here. I'll email.
Same issue here. I need to login TODAY to download my plugins and master a project. Need help.
Same issue, what's happened Fabfilter? I'm awaiting an email back.
Anyone had any success in login in at?
You should be able to log in again now.
The reason behind this is that we recently moved to more aggressively block failed logins, in order to protect against malicious attempts to match databases of known email/password combinations to our accounts (this is unfortunately something that happens to almost all web sites these days). We can manually unblock you: just email us or leave a post here with your email address (which will be hidden for everyone but us).
Cheers,
Hi Brent, your account is not blocked, and I see you have been able to login correctly. If you need help getting access to your account, please send us an email at info@fabfilter.com
same here, please unlbock me thank you
Hi, Im also waiting since 10 h to get access to my account agian.
I also wrote an email yesterday evening.
Would be great to get access today again.
BR
Alex
Same problem, I also wrote a mail 2 hours (netherland daytime) ago.
Please activate.
same problem need to get the upgrade to saturn asap for one of modules
I can't login. access me please
Gang, I've replied to your email earlier and unblocked your account.
Cheers,
same problem, it won't let me sign in...can you help me? i just want to sign in and using my plug-in
I'm having the same problem, can't login to my account even though I reset the password several times. Please assist!
Still cannot get into my account, this is kind of ridiculous. I've reset my password on multiple occasions. I am still getting the "too many login attempts" pop up.
I see you have been able to login in the meantime, right?
Really want to get some new plug-ins but have been locked out for two days now... This "TOO MANY LOGIN ATTEMPTS" is insane... I know I get a discount with my other purchases and wont order until I can get into that account... really disappointing...
I need my account unlocked please, didn't realise I'd been given a password when I paid for the products. Would like to use them asap
John, Sam, I've unlocked both your accounts.
hi i have the same issue, can you unblock me?
thanks & best regards
Yes, its been a couple of days of me going back and forth trying to log-in, can someone please help
@sébastien, I've just unblocked you.
@Andrew, I see you have been able to login in the meantime, correct?
Same issue here, please ublock me.
Thank You!
Same hereeee, please can you help me and unblock me? I also emailed you guys. Thank youuuu
same....been couple of days i can't login, change my password and emails i send you gets blocked by your spam filter.
could you plz unblock my account? thx
Same problem here! Please unblock, thanks! :)
I've just processed al your email addresses. You should al be able to login again.
Guys, I get what the point of this feature is, but holy c*ap is the setting for this too sensitive. If I enter the wrong password 3 times, I'm locked out for WAY too long, even after I successfully reset my password.
I get you are trying to keep hackers out from brute forcing someone's password, but there are ways to do this that would be way less of a pain for your real users. At the very least increase the number of failed attempts to 5, or reset the lock after someone does a successful password reset.
PLZ! same issue! unblock my account too!!
@Claudio, I've just unblocked you
@Adam, we are still finetuning the system. However, we had to take these measurements to be able to keep everything running and accessible.
Same problem... Plz unlock me!!
Hi Yoowoon, I've just unblocked you.
I have the same problem "to many login attempts, try again later",I have reset my password but the problems remains!!!!!
I locked out from my account as well. I'm trying to download my license. I've tried resetting my account a few times and it did not accept them. I need help.
@Huntley: I've just unblocked you manually.
@Alvaro: I have unblocked you earlier to day in response to your email.
please unblock me too. just trying to install these o a new computer and forgot my password - now i'm locked out.
Ive been blocked. would love getting help. just about to activate my new plug ins!
@Josh, @Jesus, you are unblocked.
@Alex, your account was not registered as blocked. Could it be you tried logging in with a different email address? Since we do not like to send out personal information on the forum it might be easier to get in touch via email: info@fabfilter.com
Cheers,
same issue, my account is locked. just sent an email. bought my first plugin today too :( please help
Hi Timothy, I've just unblocked your account.
It needs to be addressed and fixed. Find a better solution. 24hr lockouts are pretty unacceptable, especially when we just wanna log in and give you more money, I've never had it happen like this.
@Noah: I've just unblocked your account
@Michaek: I did not see a blockage added to your account. Could you please send us an email at info@fabfilter.com so we can get your issue resolved?
I am also locked out, even after changing password.
Thank you!
Lucio, I've just unblocked you.
I am locked too. Please unlock me.
I agree with everyone else. Your system is way too strict. If I mess up 2 times, then get in, then 8 hours later I mess up again (which can happen because people have WAY too many usernames and passwords) then you are locked out and it takes way too long to get for the system to reset so you can get back in.
There are better ways to do this. Go 2 factor authentication or increase the number of attempts to 5. It's way too restrictive.
Thanks,
Byron
Hi Byron, I've just unlocked your account.
I can't see a current blockage on your account at the moment. Could you send us an email to info@fabfilter.com so we can have a closer look?
Cheers,
Hi! Got locked out, updated password but still can't get back in. Have e-mailed you already, but following up here.
Please please please change this system. I transferred a whole bunch of products from an old to a new computer in the past 24 hours, and this is the only problem I've run into I couldn't fix myself or find the solution to quickly online. No phone number, no online chat, and I've no idea how long it will take to resolve; please resolve this.
Thank you,
Peter
And I think you should change the system. If this happens again in the future I'll have to switch to another brand
I do not see your account being blocked. Please get in touch with us at info@fabfitler.com if your issue is not resolved.
Cheers,
Hello I've been locked out of my account for 2 days, I changed my password. I bought a new computer so I would like to download my plugins please!!
Waited some hours and now it worked - thx
Could you please unblock my account? I am getting the same login error after waiting and trying again. Also sent an email.
Thanks
Dharmesh
@Marco & dharmeshwar maheshwaran, I've just unblocked you. You should be able to login now.
@ Florian & Katie, your block was already lifted, and you should be able to login.
Same problem as everyone else! Could you please unblock my account? I also sent you an email. Thank you!
Charles
I'm also having this problem. thx
Charles and Craig, you're both unblocked.
I sent you an email. But I will post here too. I tried to change my email address. When I got the confirmation email, clicked on the link and tried to sign in with my new email, but then got the same message. Too many attempts, please try again later. I then tried my old email, and the same thing. Tried changing my password with the new email, got no email. Tried changing my password with the old email, and I did get an email, and I think I successfully changed my password, but am still getting the same message when trying either of my emails. So I need help unblocking my account too.
Also, does changing your email have any effect on anything else I should know about?
Thank you for your time.
When asked to login after clicking the link in your confirmation email, you will have to log in with your old email address first. The email change will only be processed when we have confirmed your credentials. Therefore it is possible that your login attempt with your new email address blocked your account.
I've just unblocked that account again. If you need help getting your email address changed please reply to our mail, as we cannot enclose that information on our forum :-)
Cheers,
Having the same trouble here... would like an unblock please. Thank you...
please unblock my account please
Account is locked out and I need to get in asap
If blocked, please reset your password via www.fabfilter.com/request-password-reset .
You will receive an e-mail with a reset link, and after you've chosen a password, you will be automatically unblocked.
NOTE: If you don't receive an e-mail, your FabFilter account might be under a different e-mail address, so do try your other e-mail addresses in that case.
Cheers,
I'm also blocked. Please unlock my account I need the PlugIns tomorrow ://
Thank you in advance.
Too many log in attempts. Try again Later. Fine. I tried again later. I've reset the password several times. Same message. Ok, maybe i did something wrong. I wait for several hours and try again and yet the same message. WHAT IS GOING ON?