FabFilter User Forum

how long should it take for a license purchase to show up in "my plugins"?

I purchased a license for ProQ 2 this morning US time, and I got the receipt from paypal at 28 Aug 2014 12:35:02 -0000, but the license still isn't showing up in my account (it's now about 12 hours later). When I purchased my other FF plugins, it seemed like they showed up immediately. Any way for me to check whether there's anything wrong?

Josiah Hamilton

Hi Josiah,

Because of the high traffic volume we experienced yesterday, the web site was offline for a minute while we were adding download capability. Unfortunately it appears that this caused your account not to be updated for your order. I've now done this manually.

You should have received your license key already without a problem, is that correct?

My apologies for the inconvenience!

Cheers,

Frederik (FabFilter)

Yes - thanks!

Josiah Hamilton

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